Privacy Policy

Your privacy is critically important to us. At Creative Industries Association of Ukraine/IDEAS Accelerator, we have a few fundamental principles:

We are thoughtful about the personal information we ask you to provide and the personal information that we collect about you through the operation of our services.
We store personal information for only as long as we have a reason to keep it.
We aim to make it as simple as possible for you to control what information on your website is shared publicly (or kept private), indexed by search engines, and permanently deleted.
We help protect you from overreaching government demands for your personal information.
We aim for full transparency on how we gather, use, and share your personal information.
Below is our Privacy Policy, which incorporates and clarifies these principles.

Who We Are and What This Policy Covers

We (the folks at the Creative Industries Association of Ukraine (CIAU) and the IDEAS Accelerator) are on a mission to make the creative community services better and more accessible. We’re also about social responsibility and education. Thus, every single product or service we produce will aid the community in a number of different ways – from freemium products to internship programs, from events to online tools that open up new markets for the creatives, and even provide a chance for the young creatives to shine at the international stage. We hope you’ll love our products and services, and maybe even become a part of it.

This Privacy Policy applies to information that we collect about you when you use:

Our websites (including Creative Industries Association of Ukraine (CIAU), the CIAU Contests Platform, Creativity Days Ukraine and the IDEAS Accelerator);
Our other products, services, and features that are available on or through our websites (including Creative Industries Association of Ukraine (CIAU), the CIAU Contests Platform, Creativity Days Ukraine and the IDEAS Accelerator); and
Other websites that use our Services, while you are logged in to your account with us.

Throughout this Privacy Policy we’ll refer to our websites and other products and services collectively as “Services.” Please note that this Privacy Policy does not apply to any of our products or services, like CreativityUA media, that have a separate privacy policy. Below we explain how we collect, use, and share information about you, along with the choices that you have with respect to that information.

Information We Collect

We only collect information about you if we have a reason to do so — for example, to provide our Services, to communicate with you, or to make our Services better. We collect this information from three sources: if and when you provide information to us, automatically through operating our Services, and from outside sources. Let’s go over the information that we collect.

Information You Provide to Us

It’s probably no surprise that we collect information that you provide to us directly. Here are some examples:
Basic account information: We ask for basic information from you in order to set up your account. For example, we require individuals who sign up for a CIAU Contest Platform account to provide an email address and password, along with a username or name — and that’s it.

Public profile information: If you have an account with us, we collect the information that you provide for your public profile. For example, if you have a CIAU Contests Platform account, your username is part of that public profile, along with any other information you put into your public profile, like a photo or an “About Me” description, and the submitted work and descriptions, or the attached files, as videos, presentations, illustrations, video and live pitches. Your public profile information is just that — public — so please keep that in mind when deciding what information you would like to include.

Private profile information: your date of birth, correct spelling of your name as printed in the travel documents, the mailing address to send your certificates of participation, as the contact information to reach you in case we need to make an inquiry or notify, when we cannot reach you via the email, your teammates emails and names (which are used to match them with your team), the type of your employment and your employer/company name and key contacts (if required).

Payment and contact information: though we handle all transactions via secure third party payment processing providers, like LiqPay, we may still require to collect additional information to process the payments associated with your participation in select events and/or competitions, such as the payment information like your credit card information, and contact phone. We also keep a record of the purchases you’ve made.

Information We Collect Automatically

We also collect some information automatically:

Log information: Like most online service providers, we collect information that web browsers, mobile devices, and servers typically make available, including the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information. We collect log information when you use our Services — for example, when you create or make changes to your account details on the CIAU Contest Platform.
Usage information: We collect information about your usage of our Services. For example, we collect information how you navigate the Service interfaces, we also collect information about what happens when you use our Services (e.g., page views, features enabled in your profile, interactions with the interface and other parts of our Services) along with information about your device (e.g., screen size, name of cellular network, and mobile device manufacturer). We use this information to, for example, provide our Services to you, get insights on how people use our Services so we can make our Services better, and understand and make predictions about user retention.
Location information: We may determine the approximate location of your device from your IP address. We collect and use this information to, for example, calculate how many people visit our Services from certain geographic regions. We may also collect information about your precise location via our mobile apps (like when you post a photograph with location information) if you allow us to do so through your mobile device operating system’s permissions.
Information from cookies & other technologies: A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Pixel tags (also called web beacons) are small blocks of code placed on websites and emails. CIAU Contests Platform uses cookies and other technologies like pixel tags to help us identify and track visitors, usage, and access preferences for our Services, as well as track and understand email campaign effectiveness and to deliver targeted ads.

Information We Collect from Other Sources

We may also get information about you from other sources. For example, if you create or log in to your CIAU Contests Platform account through another service (like Google) or if you connect your website or account to a social media service (like Twitter) through the advanced login integration features, we’ll receive information from that service (e.g., your username, basic profile information, friends list) via the authorization procedures for that service. The information we receive depends on which services you use or authorize and what options are available. We use this information for marketing purposes like personalized invitations to events and other mailers advertising our Services and the new opportunities for our users.

How and Why We Use Information

Purposes for Using Information

We use information about you for the purposes listed below:

To provide our Services. For example, to set up and maintain your account, backup and restore your account, provide customer service, process payments and orders, and verify user information.
To ensure quality, maintain safety, and improve our Services. For example, by providing improvements and upgrades of our Services. Or, for example, by monitoring and analyzing how users interact with our Services so we can create new features that we think our users will find useful or make our Services easier to use.
To market our Services and measure, gauge, and improve the effectiveness of our marketing. For example, by targeting our marketing messages to groups of our users (like those who qualify for certain contests and new opportunities, or have been users for a certain length of time), advertising our Services, analyzing the results of our marketing campaigns (like how many people created an account, enrolled in a competition, received a marketing message), and understanding and forecasting user retention.
To protect our Services, our users, and the public. For example, by detecting security incidents; detecting and protecting against malicious, deceptive, fraudulent, or illegal activity; fighting spam; complying with our legal obligations; and protecting the rights and property of Creative Industries Association of Ukraine, IDEAS Accelerator and others, which may result in us, for example, declining a transaction or terminating Services.
To fix problems with our Services. For example, by monitoring, debugging, repairing, and preventing issues.
To customize the user experience. For example, to personalize your experience by serving you relevant notifications and advertisements for our Services and the new opportunities, recommending other events and relevant content created or provided by the Creative Industries Association of Ukraine and its subsidiaries.
To communicate with you. For example, by emailing you to ask for your feedback, share tips for getting the most out of our products, or keep you up to date on the latest activities of the Creative Industries Association of Ukraine; texting you to verify your payment; or calling you to make a time sensitive inquiry or voice notification. If you don’t want to hear from us, you can opt out of the non-critical communications at any time. (If you opt out, we’ll still send you important updates relating to your account and all information relevant to the current event enrollment or confirmed participation.)
To collect recruitment information for hiring. For example, by evaluating job applicants and communicating with them.

Legal Bases for Collecting and Using Information

A note here for those in the European Union about our legal grounds for processing information about you under EU data protection laws, which is that our use of your information is based on the grounds that: (1) The use is necessary in order to fulfill our commitments to you under the applicable terms of service or other agreements with you or is necessary to administer your account — for example, in order to enable access to our website on your device or charge you for participation in the event; or (2) The use is necessary for compliance with a legal obligation; or (3) The use is necessary in order to protect your vital interests or those of another person; or (4) We have a legitimate interest in using your information — for example, to provide and update our Services; to improve our Services so that we can offer you an even better user experience; to safeguard our Services; to communicate with you; to measure, gauge, and improve the effectiveness of our advertising; and to understand our user retention and attrition; to monitor and prevent any problems with our Services; and to personalize your experience; or (5) You have given us your consent — for example before we place certain cookies on your device and access and analyze them later on, as described in our Cookie Policy.

Sharing Information

How We Share Information

We share information about you in limited circumstances, and with appropriate safeguards on your privacy. These are spelled out below:

Events, contests and other relevant activities partners: We may share information upon your approval with the official partners and/or sponsors of the activities, or the confirmed organizations that supply briefs for the competitions, the media, event organizers (including festival and contest organisers) or their official representatives in specific geographies, affiliated awards and organizing committees.
Subsidiaries and independent contractors: We may disclose information about you to our subsidiaries and independent contractors who need the information to help us provide our Services or process the information on our behalf. We require our subsidiaries, like CreativityUA media, and independent contractors, like IDEAS Accelerator, to follow this Privacy Policy for any personal information that we share with them.
Third-party vendors: We may share information about you with third-party vendors who need the information in order to provide their services to us, or to provide their services to you. This includes vendors that help us provide our Services to you (payment providers that process your credit and debit card information, fraud prevention services that allow us to analyze fraudulent payment transactions, cloud storage services, content delivery networks, postal and email delivery services that help us stay in touch with you, customer chat and email support services that help us communicate with you; those that assist us with our marketing efforts (e.g., by providing tools for identifying a specific marketing target group or improving our marketing campaigns, and by placing ads to market our services and the new opportunities for our Service users); those that help us understand and enhance our Services (like analytics providers); those that make tools to help us run our operations (like programs that help us with task management, scheduling, word processing, email and other communications, and collaboration among our teams); other third-party tools that help us manage operations; and companies that make products available on our websites (like the IDEAS Accelerator and its subsidiaries), who may need information about you in order to, for example, provide technical or other support services to you. We require vendors to agree to privacy commitments in order to share information with them.
Legal and regulatory requirements: We may disclose information about you in response to a subpoena, court order, or other governmental request.
To protect rights, property, and others: We may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of Creative Industries Association of Ukraine, IDEAS Accelerator, third parties, or the public at large. For example, if we have a good faith belief that there is an imminent danger of death or serious physical injury.
Business transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company, or in the unlikely event that the Creative Industries Association of Ukraine goes out of business, user information would likely be one of the assets that is transferred or acquired by a third party. If any of these events were to happen, this Privacy Policy would continue to apply to your information and the party receiving your information may continue to use your information, but only consistent with this Privacy Policy.
With your consent: We may share and disclose information with your consent or at your direction. For example, we may share your information with third parties when you authorize us to do so, like when you register or login using any of the listed third-party services.
Aggregated or de-identified information: We may share information that has been aggregated or de-identified, so that it can no longer reasonably be used to identify you. For instance, we may publish aggregate statistics about the use of our Services, or share a hashed version of your email address to facilitate customized ad campaigns on other platforms.
Published support requests: If you send us a request for assistance (for example, via a support email or one of our other feedback mechanisms), we reserve the right to publish that request in order to clarify or respond to your request, or to help us support other users.

We do not sell our users' data. We aren't a data broker, we don't sell your personal information to data brokers, and we don't sell your information to other companies that want to spam you with marketing emails.

Information Shared Publicly

Information that you choose to make public is disclosed publicly. That means information like your public profile, the submitted contest work, other content that you make public in your Profile settings page becomes available to others — and we hope they get a lot of views! This, however, does not include any of your private profile information, contact information, financial and payment information, or any other sensitive private data that you choose not to include. The winners are defined by the Contest Terms and Conditions for every specific event, and their names are announced publicly, alongside with the submitted work and the provided profile description designated to be used for publicity. Other Service users’ Public profiles, except for those, who have not been defined as the “winners” in the relevant Contest Terms and Conditions section, their work, biographies, accomplishments and other relevant information becomes public too. The work of the Service users other than the described above may be displayed in public anonymously. Where applicable, the photo that you upload to your public profile, or a default image if you haven’t uploaded one, along with other public profile information and the submitted work, may be displayed on the websites where our Services are provided. This public information may be replicated and published by media and other organizations. Public information may also be indexed by search engines or used by third parties. Please keep all of this in mind when deciding what you would like to share publicly.

How Long We Keep Information

We generally discard information about you when it’s no longer needed for the purposes for which we collect and use it — described in the section above on How and Why We Use Information — and we’re not legally required to keep it. For example, we keep the web server logs that record information about every CIAU Contests Platform user, like the user’s IP address, browser type, and operating system, for approximately 30 days. We retain the logs for this period of time in order to, among other things, analyze traffic to the CIAU Contests Platform and investigate issues if something goes wrong. After the thirty days are up, the deleted content may remain on our backups and caches until purged.

Security

While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so. We monitor our Services for potential vulnerabilities and attacks. To enhance the security of your account, we encourage you to use a strong password.

Your Rights

If you are located in the countries that fall under the scope of the European General Data Protection Regulation (aka the “GDPR”), you may have certain rights regarding your personal information, like the right to request access to or deletion of your data.
European General Data Protection Regulation (GDPR)
If you are located in a country that falls under the scope of the GDPR, data protection laws give you certain rights with respect to your personal data, subject to any exemptions provided by the law, including the rights to:

Request access to your personal data;
Request correction or deletion of your personal data;
Object to our use and processing of your personal data;
Request that we limit our use and processing of your personal data; and
Request portability of your personal data.

You also have the right to make a complaint to a government supervisory authority.

Contacting Us About These Rights

You can usually access, correct, or delete your personal data using your account settings and tools that we offer, but if you aren’t able to or you’d like to contact us about one of the other rights, scroll down to “How to Reach Us” to, well, find out how to reach us. When you contact us about one of your rights under this section, we’ll need to verify that you are the right person before we disclose or delete anything. For example, if you are a user, we will need you to contact us from the email address associated with your account. You can also designate an authorized agent to make a request on your behalf by giving us written authorization. We may still require you to verify your identity with us.

How to Reach Us

If you have a question about this Privacy Policy, or you would like to contact us about any of the rights mentioned in the Your Rights section above, please contact us through the Contact Us section through your account in the CIAU Contests Platform or via email [email protected].

Privacy Policy Changes

Although most changes are likely to be minor, Creative Industries Association of Ukraine and/or IDEAS Accelerator may change its Privacy Policy from time to time. Creative Industries Association of Ukraine and IDEAS Accelerator encourages visitors to frequently check this page for any changes to its Privacy Policy. If we make changes, we will notify you by revising the change log below, and, in some cases, we may provide additional notice (like adding a statement to our homepage or the CIAU Contests Platform, or sending you a notification through email or your dashboard). Your further use of the Services after a change to our Privacy Policy will be subject to the updated policy.

Translation

Our Privacy Policy was originally written in Ukrainian. In the event of a conflict between a translated version of our Privacy Policy and the Ukrainian version, the Ukrainian version will control.